Gaya APA

Tjiptono, Fandy, Chandra, Gregorius. (2007). Service, Quality & Satisfaction Edisi 2 (2). Yogyakarta: Andi.

Gaya Chicago

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Satisfaction Edisi 2. 2 Yogyakarta: Andi, 2007. Text.

Gaya MLA

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Satisfaction Edisi 2. 2 Yogyakarta: Andi, 2007. Text.

Gaya Turabian

Tjiptono, Fandy, Chandra, Gregorius. Service, Quality & Satisfaction Edisi 2. 2 Yogyakarta: Andi, 2007. Print.